Nr. 545 - COVID-19 — information regarding your security of supply
Dear customers,COVID-19 is presenting us all with great challenges. In view of the current situation, we would like to inform you that your security of supply is our main concern.
Brütsch/Rüegger Tools has already taken extensive measures early on to be there for you as usual at this challenging time. The health of your employees and our own is the top priority. There's no need to worry. We recognised the seriousness of the situation in good time and added to our stocks as a precaution. Due to the international restrictions on the transport of goods, however, it is possible that a delivery may arrive to us late. We have pulled out all the stops in this regard and are in close contact with our group of more than 2000 suppliers and manufacturers. If a desired item is no longer available, we have a wide range of alternatives thanks to our tried-and-tested multi-brand strategy. If you have any questions, we invite you to use our consulting services as before!
What have we done?
In order to protect our employees and to ensure that our customers can continue to operate their businesses smoothly, we implemented various internal measures as early as mid-March. No compromises were made: All our premises — offices, warehouses, order picking including meeting areas such as corridors or rest areas — are divided into sectors and are strictly separated from each other. In addition, the organisational units have been divided into individual small teams that do not maintain physical contact with each other. As before, our field service is available to you by arrangement or via email and telephone.
Are your shipments affected?
In terms of logistics, we have implemented further measures. In order to maintain our order picking performance now and in the long term, we have strategically replenished our stock levels. On the one hand, this was to overcome any temporary supply bottlenecks. On the other hand, possible future shortages can be identified at an early stage.
We are in close contact with our suppliers and have taken appropriate measures to minimise any possible impacts on the availability of products. We will do everything we can to keep your business operational.
Is anything else changing for you?
No. You can still order from the ToolShop around the clock. All items will be shipped the same day if ordered before 5.30 pm. Our in-house staff can be reached as usual during office hours on:
+41 44 736 63 63 or info@brw.ch. Your contacts and account managers are also available on the phone and via email. We will only provide visits on request, consultations via telephone, or video calls are also an option. If you have any questions, we will be happy to assist you and will do our best to help you.
We wish you the best of health and thank you for your loyalty!
Brütsch/Rüegger Tools
